This Privacy Policy governs the manner in which Trident Diagnostics collects, uses, maintains and discloses information collected from users (each, a "User") of the https://tridentdiagnostics.com & https://reports.tridentdiagnostics.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Trident Diagnostics.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Trident Diagnostics may collect and use Users personal information for the following purposes:

• To improve customer service

  Information you provide helps us respond to your customer service requests and support needs more efficiently.

• To personalize user experience

  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

• To improve our Site

  We may use feedback you provide to improve our products and services.

• To process payments

  We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

• To run a promotion, contest, survey or other Site feature

  To send Users information they agreed to receive about topics we think will be of interest to them.

• To send periodic emails

  We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Trident Diagnostics has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at [email protected]

This document was last updated on July 5, 2021

• It is presumed that the specimen belongs to the patient named or identified in the test request form.
• The report results are for information and interpretation for your referring doctor and can be correlated with the patient's clinical history.
• Biological Reference Range/Interval is suggested for your Gender and Age on the basis of available literature. All reference ranges are to be reconsidered by doctor's advice for your specific care.
• Test requested might not be performed for the following reasons:
  1. Specimen quality insufficient (inadequate collections/spillage in transit)
  2. Specimen quality unacceptable (haemolysed/clotted/lipemicetc)
  3. Incorrect specimen type
  4. Test cancelled either at request of patient or doctor, or because of incorrect test code, test name of specimen received. Reference may be provided to a new Accession number. Under "COMMENT" if the specimen has been re-accessioned for a different test. It is expected that a fresh specimen will be sent for the purpose of reporting on the same parameter(s), if required.
• Medical Report is a professional opinion, not a diagnosis. Test results are not valid for medico legal purposes.
• The report will carry the name and age provided at the time of registration. To maintain confidentiality, certain reports may not be e-mailed at the discretion of the management.
• All the notes and interpretation beneath the test result in the report provided are for educational purpose only. It is not intended to be a substitute for doctor's consultation.
• Reports that carries a 'PRELIMINARY' status signifies that results are yet to be reported for one or more of the test, or else as is the case with many microbiology tests, a "FINAL" culture, identification or drug susceptibility result might be pending. In such case, the descriptor "RESULTS" column and will be replaced by the test results whenever the latter are ready. The report will, when completed, acquire a "FINAL" status.
• Results of tests may vary from laboratory to laboratory and in some parameters from time to time for the same patients. Test results and reference range may also vary depending on the technology and methodology used. Laboratory test results may also vary depending on the age, sex, time of the day sample has been taken, diet, medication and limitation of modern technology
• In case of any unexpected or alarming test results, please contact us immediately for re-confirmation, further discussion, clarifications and rectifications, if needed only.
• In case of any discrepancy due to typing error, please get it rectified immediately. If the collection date was not stated in the Test Requisition Form, the same will not be printed on the report.
• The Lab or its employees/representatives assume any liability or responsibility for any loss or damage that may be incurred by any person as a result of interpreting the meaning of this report.
• In case of any issues or suggestions about your test results, please email us on [email protected]
• Our liability is limited to the amount of investigations booked with us.
• The courts (forums) at Bengaluru shall have exclusive jurisdiction in all disputes/claims concerning the tests and the results of the tests

• Lab Tests once processed, will not be refunded.
• Refunds, for other reasons (if any), will be credited back to your original payment method in 7 working days

• Which blood tests do I need to fast for?

  Common tests that require fasting are

  • Fasting glucose
  • Fasting triglycerides
  • Insulin
  • Glucose tolerance test
  • Pregnancy glucose tolerance test

  Any other test that may require fasting, will be indicated when you add it to the cart

  Your doctor may request other blood tests that may require you to fast. If you're unsure about what to do, check with your doctor or us

• Why do I need to fast before taking some tests?

  After having a meal, changes occur in blood, especially in levels of Glucose, Lipids and Iron.

  A fasting period of 10 – 12 hours, ideally overnight, reduces the variability in the levels of these substances, among others, in the blood.

  This ensures that your test results are not influenced by your latest meal, and can be interpreted correctly by the laboratory and doctor

• Can I have anything to drink?

  Water is fine if you are feeling thirsty. However, your other favourite beverages — like tea or coffee, will have to wait until after the test

• Can I take my normal medications?

  In most cases you can continue to take your normal medication as scheduled, especially if this is what you have done for previous tests. If you are unsure check with your doctor.

  Certain medications can affect the results of fasting blood tests, so it's up to your doctor to decide what is best for you.

• What happens if I don't fast?

  It's necessary to follow the fasting instructions in order to get accurate test results. Many tests are used to diagnose a medical condition, such as diabetes, so inaccurate results could potentially lead to unnecessary tests or a wrong diagnosis.

  If you do eat during the fasting period, it's important to inform the person doing the blood test or the phelobotomist who collects your sample at your location, so they can make a note on your record.

• What kind of sample will be taken for testing?

  Most often, all that is required is a blood sample. However, samples of urine, sputum, semen, and other bodily fluids and tissues are also tested based on the tests prescribed.

• Who will collect my sample?

  We'll send one of our experienced phlebotomists and medical personnel to collect your samples at your location

• Can I upload a Presciption?

  Yes, if you are unsure about the contents of the doctor's prescription, it is wise to simply send us the prescription, we'll book the tests on behalf of you, and collect your samples. Upload Now

• When will I get my reports?

  The time it takes for test results to be available depends on various factors, such as the type of test and sample, the method used and as per the turnaround time (TAT) communicated. It may take a few hours or up to several days to be reported.

  You can find the the Turnaround time required to perform some tests when you add it to the cart, your reports should be ready to be viewed online within that period

• How do I know if my COVID report is valid

  The sample processing and reporting will be as per ICMR guidelines. You can check the Specimen Referral Form (SRF) ID in the report which is unique for every patient.